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COVID 19 – NEW PROCEDURES FOR OPENING
With the announcement from the Welsh Government that we can reopen, we need to adapt the way we operate to ensure the safety of both Customers and Staff alike-this will mean a change of routine & procedures in how we serve our Customers, and undertake our duties as Staff members.
In order to maintain social distancing we will be operating on a by appointment only basis; this will be for both Sales and Service/Repair/Warranty Departments.
Please ensure that you only arrive by our advanced booking service and at the time agreed and allocated.
For Sales please book in via Facebook at:
If you haven't got Facebook please get in touch and we will do this for you.
For Service/Repair/Warranty, please e-mail : email@example.com.
MONDAY-SATURDAY 10.00AM – 5.00PM APPOINTMENT ONLY
MONDAY-FRIDAY 9.00AM - 5.00PM APPOINTMENT ONLY
SATURDAY 9.00AM – 12.00PM APPOINTMENT ONLY
MONDAY – SATURDAY 10.00AM – 5.00PM APPOINTMENT ONLY
We will ensure that social distancing is performed at all times with dedicated sanitizing stations & procedures in place.
All Caravans & Motorhomes will remain locked and will be available to view on request.
All Caravans & Motorhomes will be sanitized after each individual viewing, and will be locked thereafter to ensure they are ready prepared for the next Customer.
A ‘look, please do not touch’ policy will be promoted whilst inside a Caravan or Motorhome.
Sales areas have safety screens fitted, and will be fully cleaned and sanitized after each appointment
For Track & Trace guidelines, we will need to collect information from each Customer if 15 minutes contact are spent between any Staff and Customer.
Viewings will be done by appointment only, through our booking portal on Facebook:
If you do not have Facebook please get in touch and we will do this for you.
Payments to be made by Card payment, Bank Transfer or by Finance. Cash payments are to be avoided whenever possible.
SALES HANDOVER DEMONSTRATIONS
All Caravans & Motorhomes will receive a full deep clean valet prior to Handover and Collection/Delivery.
We will offer the working Demonstration to be done on a personal basis, maintaining social distancing, or by video or talking through.
We can also offer the same Handover Demonstration at a later date when things return to some normality.
We are always at the end of the phone for any help or advice required.
SERVICING, WARRANTY & REPAIRS - ARRIVALS
All Customers that have already booked in but postponed due to lockdown will be contacted to reschedule; there is no need to make contact with us.
We will try to rebook Customers in order of their original booking.
An appointment date and time will be given to control the number of Customers and Staff on site at any one time.
Customers will be phoned in advance of attendance to discuss the scheduled jobs, with an e-mail sent to confirm all the jobs to be carried out, along with our new working procedures.
Please arrive as close to your scheduled appointment as possible, and please inform us of any delays.
Upon arrival please drive up to the designated drop-off point, remaining in your car, and a member of Staff will welcome you. Keys can be placed in the dedicated drop-off station with any paperwork required to be given. Alternatively they can be left inside the tourer habitation door.
We will appraise your Tourer or Motorhome whilst you remain in the vehicle, and notify you of anything seen.
We will unhitch you Tourer for you, allowing you to drive away safely and without the need to come out of your vehicle. Motorhomes will be guided to a safe parking area.
Where we can we will aim to carry out Servicing and Habitation checks on a ‘same day’ basis to avoid further travelling for our Customers. You are more than welcome to stay on site, by social distancing in our reception area.
SERVICING, WARRANTY & REPAIRS - COLLECTIONS
We will notify you by phone and/or SMS text of completion of the necessary work/servicing.
Invoices can be sent via e-mail or SMS text for your perusal and filing.
Please inform us by phone of arrival at Cross Hands, and we will arrange for the caravan to be hooked to your vehicle.
Payment can be made by Card or Bank transfer. Cash payments are to be avoided whenever possible.
YOUR COOPERATION DURING THESE CHALLENGING TIMES
As we all get to terms with the new ‘normal’ we really would ask for your cooperation as we and other businesses adapt to the new guidelines and procedures necessary.
We will be continually monitoring situations as they arise, and may require further procedures to be initiated; these will be added as deemed necessary.
Please help us to help you in not asking or expecting any member of Staff to deviate from the above procedures; they are there for the wellbeing and safety of our Customers and Staff alike.
Thank you for being part of our Family,
Chris, Shaun and All @ Ennis