WALES LEVEL ZERO -29th January 2022
Following the Welsh Government announcement we will be in Level Zero from 29th January 2022.
This means that we will not require for our Customers to make any appointments to visit us at Cross Hands.
We will however still have the following requirements in place:
*Face masks to be worn within the Showroom at all times, exception of drinking a cup of tea or coffee, and maybe a biscuit.
*Maximum of 3 Families within the Showroom at any one time
*Maximum of 2 Families within the Accessories Shop at any one time
*Desk screens are still in operation, as are sanitation points.
OPENING HOURS AS OF 29th January 2022:
Monday-Saturday 10.00AM – 5.00PM
Sunday 11.00AM - 4.00PM
Monday-Friday 9.00AM - 5.00PM
Saturday 9.00AM –12.00PM
Monday-Friday 10.00AM – 5.00PM
Saturday 10.00AM - 4.00PM
Sunday 11.00AM - 4.00PM
We will ensure that social distancing is performed at all times with dedicated sanitizing stations & procedures in place.
All Caravans & Motorhomes will remain locked and will be available to view on request.
All Caravans & Motorhomes will be sanitized after each individual viewing, and will be locked thereafter to ensure they are ready prepared for the next Customer.
A ‘look, please do not touch’ policy will be promoted whilst inside a Caravan or Motorhome.
Sales areas have safety screens fitted, and will be fully cleaned and sanitized after each appointment
For Track & Trace guidelines, we will need to collect information from each Customer if 15 minutes contact are spent between any Staff and Customer.
Viewings will be done by appointment only, through our booking portal on Facebook:
If you do not have Facebook please get in touch and we will do this for you.
Payments to be made by Card payment, Bank Transfer or by Finance. Cash payments are to be avoided whenever possible.
SALES HANDOVER DEMONSTRATIONS
All Caravans & Motorhomes will receive a full deep clean valet prior to Handover and Collection/Delivery.
We will offer the working Demonstration to be done on a personal basis, maintaining social distancing, or by video or talking through.
We can also offer the same Handover Demonstration at a later date when things return to some normality.
We are always at the end of the phone for any help or advice required.
SERVICING, WARRANTY & REPAIRS - COLLECTIONS
We will notify you by phone and/or SMS text of completion of the necessary work/servicing.
Invoices can be sent via e-mail or SMS text for your perusal and filing.
Payment can be made by Card or Bank transfer. Cash payments are to be avoided whenever possible.
YOUR COOPERATION DURING THESE CHALLENGING TIMES
As we all get to terms with the new ‘normal’ we really would ask for your cooperation as we and other businesses adapt to the new guidelines and procedures necessary.
We will be continually monitoring situations as they arise, and may require further procedures to be initiated; these will be added as deemed necessary.
Please help us to help you in not asking or expecting any member of Staff to deviate from the above procedures; they are there for the wellbeing and safety of our Customers and Staff alike.
Thank you for being part of our Family,
Chris, Shaun and All @ Ennis